When purchasing items purchased from AquaUvStore.com you get a 15 Day Money Back Guarantee.
Here is what we charge for returns:
- We deduct the actual shipping and handling fees
- A 15% Restocking Fee
- This applies to most items unless noted in writing.
- Credits are usually processed within 14 days of receipt of the item.
- All items must be SEALED!
Exchanges: When exchanging brand new sealed items for another product, we follow the same policies outlined here but NO restocking fees!
Merchandise must be returned in the original brand new sealed condition as delivered to you.
- Closeouts, special orders, as well as daily deals and Weekly and monthly specials are not returnable.
- Return Policy only applies to retail sales. Wholesale sales have their own policy.
- All returns must be sent to us at the senders' expense. AquaUvStore.com can not incur shipping charges for returned packages.
- Used / Tested items will not be accepted.
* Returned items must have a Return Authorization Number Clearly noted on the top of the box. Items that do not have this number will be refused at the senders' expense.
Can I cancel an order?
You cannot cancel an order once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. Cancellation requests need to be submitted by e-mail. If there is time to cancel the order there will be a 10% surcharge for doing this as noted in the shopping cart at checkout.
Free or Reduced Freight
- If you received FREE or Flat Reduced Rate shipping and you decide to return your order to us, we will gladly send you a refund minus the shipping & handling charges we incurred plus the appropriate restocking fees as stated above.
- If you are returning a partial order be advised that we will minus the complete shipping charges if the part of the order that you keep is under $149.00
- Handling Fees are non-refundable.
We have a simple shipping policy that will help you "Save on Shipping Costs". No Extra Charges for Shipping Heavy and Oversized Items unless stated in the item description.
Orders over $149.00 are shipped for FREE if Eco-Saver Shipping is Selected!
Certain Items are special order and may ship from Temecula, CA - This could add or subtract a few days from the transit time.
We ship via UPS Service such as UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver and Next Day Air. This is calculated based on both weight and dimensions and to the destination zip code. Our shopping cart will figure this cost for you and in most cases is pretty accurate. If in doubt you can also call or email us with your zip code and the item(s) that you are looking for and we will be happy to calculate the rate for you.
Our cut-off time for expedited services is 12 pm E.S.T. Monday - Friday. If you are really in a bind and it is after 12 pm call us and we will try to get your order out the same day.
Alaska, Hawaii and Puerto Rico Shipments
We are happy to ship to these areas by UPS Ground, UPS 2nd Day and Next Day Air shipping to most areas of Alaska, Hawaii, and Puerto Rico. The shopping cart will calculate actual charges through the UPS system. We cannot ship to PO Boxes or APO/AE. For Puerto Rico - Please choose Puerto Rico as your Country at checkout to get an accurate rate. Usually, it is best not to choose Next Day Air as we have heard that they still take 2 business days.
We are shipping most of our items via UPS Standard or UPS Worldwide Express service into most parts of Canada. Shipping charges are calculated directly from the UPS system. We cannot ship to PO Boxes or APO/AE. The Buyer is responsible for all taxes, duties, customs charges and broker fees. We will sometimes also be able to ship your order by USPS.
Ground Time in Transit Map
The Map shows the number of transit days (business days - Not including Sat or Sun) for delivery via ground services to your state once your order has been shipped.
We utilize a full range of shipping services to meet your various delivery needs,
including Ground Services, 3 Day Select, 2nd Day Air and Next Day Air service.
This map will help you to estimate the time-in-transit for Ground shipments.
For example, you may expect shipments to Mississippi to take three to four working days while shipments to Washington State may take five to six working days. (Note that UPS and FedEx do not count Saturdays, Sundays, and some holidays as working days).
We make every attempt to ship within one working day after receipt of your order.
Transit time to your location is color-coded by Days required to reach you from our location.
Transit time does not include weekends/ holidays.
Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 50 states and Puerto Rico, please use the Time-in-Transit calculator.
Map Reference: A business day does not include Saturdays, Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. If you ship on Friday and it takes 3 days to arrive, you can expect your order on Wednesday. It can take a 1 or 2 additional days depending on the time that order is placed and current order loads.
Items that ship from Temecula, CA to any California address may be subject to California State Sales Tax based on the current tax rate for Temecula.
Items that ship from Sarasota, FL to any Florida address are subject to Florida State Sales Tax of 7% or the current Sales tax amount at the time of shipment.
Note: Currently our processing software does not add the State Sales Tax onto the order and we must contact you with the amount to collect this tax for the State. If you have a current year's Resale Tax Certificate from Florida you can provide this to us.